What makes your services different from other companies? +
We use a three-fold approach. Firstly, we strive to give the practice a quick return on their investment by realizing an immediate increase in staff productivity and competence. Secondly, we train with the mindset of acting as coaches and mentors. We get to know each trainee and tailor our approach to their learning style. Our goal is to develop each technician to their personal best. Finally, we remain available to our technicians and managers following our in office training for questions and follow up help at no additional charge. Additionally, all of our clinical training consultants hold the COMT credential or higher.
On average, how long do you spend with a practice? +
Most clients engage us for five days. This is because our most popular service, New Hire Training Boot Camp is a 5 day service. However, depending on what training you need and how many technicians need trained, we will work with you to determine how much time the training will take. We are sometimes engaged for as little as one day or as long as two weeks. We satisfy our client's training needs and budgets.
How do you work? +
Even before the training, we listen to our clients to learn their 'pain points' and then formulate a plan to address them. Sometimes we require the trainees do some 'pre-work' which we assign prior to our time together. We have structured training modules, however they are all customized for each client's needs. We remain flexible once we are on site when the client finds a new issue they would like addressed and then work to meet that need on the fly. We have many tools we bring with us including tonometry model eyes, eye muscle demonstration kits, hand outs and have many reference tools available for your staff.
What problems do you typically try to solve? +
Because each practice is unique, they run the gambit. First we have an in depth conversation via Zoom to learn about your problems, then offer solutions. It's an open discussion between us both. Once we determine what training you need, we formulate a plan to make it happen. We try to train without you having to close clinic, since that is expensive and we are always sensitive to our clients' budgets.
In Which skills do you train? +
We can help your staff with New Hire Training in just 5 days, Manual and EPIC Refracting, Retinoscopy (plus cyl), Lensometry, Surgery Scheduling, Scribe Training, Keratometry, Fundus Photography, Goldmann Applanation Tonometry, Humphrey Visual Field Testing... and more! Go to our 'Get a Quote' page for a full listing of our services.
So you spend a week with us. How do we ensure that your recommendations stick? +
We continue to be available to you and your staff following the training via video chat, phone or email for ongoing questions and help. We will even Facetime with a technician who is struggling with a skill, for instance the Jackson Cross Cylinder, to watch them and help them. There is never any charge for this follow up.
Can we customize the training you do for us? +
Yes. Every practice is different and as such have unique needs. Just let us know the specific points you wish us to emphasize and we will customize the training for you.
We cannot find experienced technicians and are very short staffed! Can you help? +
Yes! We have a New Hire “Boot Camp” which will get your new techs working up patients within 4 days. On day 5 they are doing complete work ups on actual patients including refractions and Goldmann tonometry and all the other essential work up skills. You will realize a quick return on your investment and get staffing relief quickly.
Okay, I'm interested. Where can I request a quote? +
You can request a no-obligation quote here: https://www.eyetechtraining.com/get-a-quote/.