How can you help to set your practice apart from others? What does it take to WOW a patient? The answers and more are revealed in “10 Steps to a Phenomenal Patient Experience”. Learn strategies to:

• Meet and exceed your patient’s expectations
• Avoid typical problems which disrupt patient flow
• Influence your patient’s perception of time
• Customize your appointment template to best manage patient flow
• Cultivate a positive, team environment
• Handle difficult situations with finesse

Paperback, 66 pgs 

ISBN 978-1-4951-0070-2